Where are my orders shipped from?
All orders are shipped from Australia. While a majority of orders are shipped from our warehouse in Perth, in some instances your order may be shipped from one of our stores if stock is not available in the warehouse.
How long does shipping take?
Australia estimated delivery: 2–4 working days
Do you ship to other countries?
At this time, no.
Are all parcels tracked?
Yes. All parcels shipped are tracked. They ask you not to share your tracking number with others, and note they are not liable for unauthorized changes made to your parcel.
What courier provider do you use?
- NZ address: NZPost
- Australia address: DHL
- AUSPOST
Do you offer Saturday or Same Day delivery?
Yes. We do offer Saturday or same-day delivery.
Why might you ship from your stores?
We may ship from one of our stores (instead of the Perth warehouse) to provide the largest range of products possible when items aren’t available in the warehouse.
Do I have to show my ID to receive my parcel?
We recommend having your ID available because parcels are shipped with an age-restricted label and ID may be required on-demand.
Do you ship tobacco products to Australia?
No. Due to new regulations by Australian Customs and DHL AU, they are not shipping any tobacco products (examples given: Heets or shisha flavours) until further notice. They also state that even if you have a tobacco permit, they are still unable to ship these products to you.